Canceling renewal
You can manage and cancel a Starter or Pro renewal through the Stripe customer portal linked from the GridCove Billing page. Cancellation stops the next automatic charge. Unless a refund, charge reversal, suspension, or applicable law requires otherwise, Pro access ordinarily continues through the paid billing period.
Contact us promptly
If you were charged twice, charged after a timely cancellation, cannot access paid Starter or Pro features after a confirmed payment, or experience a material reproducible hosted-service defect, contact support@gridcovecrypto.com within 14 days of the charge. Include the account email and Stripe receipt reference, but never include exchange credentials or passwords.
Technical issues
Support may request non-secret diagnostic details and a reasonable opportunity to restore access or correct a reproducible defect. If GridCove cannot provide the paid hosted features for a material portion of the billing period, a full or proportionate refund may be considered as appropriate under the circumstances and applicable law.
What is not a product defect
Refunds are not based on trading results, market or stablecoin losses, missed opportunities, strategy choices, exchange restrictions or outages, suspended exchange accounts, unsupported markets, failure to keep a trade-only connection available, or dissatisfaction with an outcome the service never guaranteed.
Effect of a refund or reversal
A full refund or payment reversal ends the associated paid entitlement. The account may return to Basic. Open exchange orders do not automatically disappear when a subscription changes; you remain responsible for reviewing and managing the exchange account and any live orders.
Mandatory rights
Stripe processes the payment and may require information to complete a refund. Nothing in this policy removes a cancellation, refund, warranty, or consumer right that applicable law does not allow the seller to limit or waive.