Fast help for the hosted service.

I cannot sign in

• Confirm the email spelling and use the customer sign-in page, not the owner page.
• After five failed passwords, wait 15 minutes before trying again.
• Use Forgot password after support email is configured.
• Do not send a password or reset link to support.

The exchange connection is rejected

• Sign in, open Exchange connections, choose the correct provider, and create separate credentials specifically for GridCove.
• Enable the read and spot-trading permissions required by that exchange.
• Disable withdrawals or transfers; GridCove rejects credentials when the provider reports those permissions.
• For Coinbase Advanced beta, provide the CDP key name and private key in the requested fields.
• Check IP restrictions, clock synchronization, and that every credential value belongs to the same API entry.

The hosted worker is offline

Wait up to one minute after connecting or changing a plan. Refresh Overview and read the worker message. Capacity, invalid exchange access, an exchange outage, or a SmarterASP restart can delay startup. Do not repeatedly reconnect a key while an existing worker is starting.

Starter or Pro did not unlock

Return to Plan & Billing while signed into the same account used to start Checkout. GridCove verifies the Checkout session on return and also listens for signed Stripe events. If the paid plan is still not shown, open a ticket with the Stripe receipt reference.

Browser alerts do not arrive

• Open Alerts on the device and tap Enable alerts.
• Allow notifications for gridcovecrypto.com in the browser and operating system.
• On a phone, add the site to the home screen if the browser recommends it.
• Send a test alert and use email alerts as a backup.

Before enabling trading

A new connection starts paused. Review balances, existing exchange orders, enabled markets, limits, alerts, and the Risk Disclosure. Resume only after you understand the controls and can monitor the exchange directly.